Refund Policy

At Kalahari Bitumen & Emulsions, we strive to ensure complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

   • Refunds are available for products that are defective, damaged, or incorrect upon delivery.
   • Refund requests must be made within 30 days of the purchase date.

2. Process for Refunds

   • To request a refund, please contact our customer service team at sales@kalaharibitumen.co.za with your order number and details of the issue.
   • We may require photos or additional information to process your refund request.

3. Return of Products

   • Products must be returned in their original packaging and in the same condition as received.
   • The cost of return shipping will be covered by Kalahari Bitumen & Emulsions if the product is defective, damaged, or incorrect.
   • For all other returns, the customer is responsible for return shipping costs.

4. Processing Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days.

5. Non-Refundable Items

   • Custom orders and special requests are non-refundable unless they are defective or damaged.

6. Contact Us

   • For any questions regarding our refund policy, please contact us at:
     • Email: sales@kalaharibitumen.co.za
     • Phone: 012 770 6861 or 078 627 5068

We value your business and are committed to providing high-quality products and excellent customer service.